How can we help?

Ask a question or describe the problem you are facing.

Popular Questions

Account Questions

How Do I Create New Account?
To create a New Account, simply follow 3 - Steps below:
  •  Click New User Zone button on top right corner of the page.
  •  Follow the steps on the screen to set up your account.
  •  Use the account you created to when shopping on Bali Digital CCTV Shop.
I am not getting any reply from Your Company
Sometimes, emails goes to SPAM, so also check your SPAM(JUNK) mails. If you haven't receive any email from us email us at support [at] balidigitalcctv [dot] com.
How will you use my Email?
We respect your privacy and do not tolerate spam and will never sell, rent, lease or give away your information (name, address, email, etc.) to any third party.

General Questions

How can I cancel my order?
Please refer to our Cancellations policy.
What happens after I place an online order?
Once you have placed an online order, you receive immediate confirmation of your purchase by e-mail. An order confirmation will also display on screen, which can be printed if desired. After payment is received.
How do I order items from Bali Digital CCTV online Shop?
  1. Click the “Add to Cart” button for the item you wish to purchase. This takes you to the Shopping Cart.
  2. If you would like to purchase another item, click the “Continue Ordering” button and select that item.
  3. When you have finished selecting all your items, click the “Checkout” button.
If you wish to remove an item from your order:
  1. Click the “Shopping cart” icon at the top of the page to view your cart.
  2. Click  "X"  for the item that you wish to remove.
  3. Total Order will be updated automatically.
  4. To finish your order click Check-Out button.
If you experience any difficulties, please contact us

Pre-sales Questions

What’s your return policy?
If you’re unhappy with your purchase for any reason, you may return or exchange it within the conditions of our return policies below. Items must be returned with the original packaging to Bali Digital CCTV Office with proof of your purchase receipt.
How do you ship orders?
Most orders locally in Bali ship via Gojek or our staff will deliver to your front door. Shipping to major cities within Indonesia will be shipped via JNE, TIKI, J&T WAHANA, Post Indonesia, etc. For International shipping will be based on customer reference.
I Want to Purchase Offline and Deliver By Gojek, can you help me?
Yes, you can order our cctv product by Phone, WA, SMS and via our Social Media Platform. For offline order Call : 081916753203
What payment methods do you accept?
We currently accept Bank Transfer for Major Indonesian Banks (Mandiri, BCA, BRI), Cash On Delivery and PayPal.
Chat directly with our Support Team via WA: 081916753203 for immediate answers to your questions.
Reach us by email any time! We’ll do our best to respond as quickly as possible.
Talk to us directly on Whats App: 081916753203 for additional help immediate answers to your questions.
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